Echo Entertainment Group - Responsible Gambling
Echo Entertainment Group provides a variety of engaging leisure and entertainment experiences including gambling, for the enjoyment of our guests.
For most people, gambling is an enjoyable fun and entertaining activity however, for a small percentage of people, gambling can become a problem and Echo’s approach to these individuals forms an integral part of our commitment to a Responsible Gambling Strategy.
Echo casinos are committed to best practice in the provision of responsible gambling with the aim of minimising the potential harm to individuals in the community through Responsible Gambling Practices.
Echo casinos meet the requirements of and the spirit of our responsible gambling codes of practice in both jurisdictions in which we operate through the Queensland Responsible Gambling Code of Practice and The Star Responsible Gambling Code.
The Star Responsible Gambling Code
Responsible Gambling is the provision of safe, socially responsible and supportive gambling environments where the potential for harm associated with gambling is minimised and people can make informed decisions about their participation in gambling. It occurs as a result of the collective actions and shared ownership of individuals, communities, the gambling industry and government.
Echo Entertainment is committed to the provision of responsible gambling by providing information so our guests are able to make informed decisions about their participation in gambling.
Echo Making an informed decision brochure
Problem gambling is characterised by difficulties in limiting money and/or time spent on gambling which leads to adverse consequences for the gambler, others or for the community.
Possible problem gambling risk indicators may include a cluster of three or more of the following observed or reported signs:
- Gambling every day of the week
- Gambling continuously without taking a break for extended periods of time
- Getting cash out from an ATM at the casino on multiple occasions
- Trying to borrow “scam” money or sell valuables to others for gambling
- Putting large win amounts back into the machine and keep playing
- Friend or relatives call or arrive to ask if the person is still in the casino
- Blaming the casino, the staff or gaming machines because they lost
- Having an unrealistic perception about the chance/odds of winning
- Suffering from depression and/or have thoughts of suicide due to gambling
- Displaying anger, kicking machines, looking sad and/or crying
- Trying obsessively to win on a particular machine
- Spending too much time and/or money gambling
Things you can do
Set your limits, talk to someone about options and get help
Pre-commitment Program – Absolute Assist
Echo casinos offer as part of Absolute Rewards, a pre-commitment program Absolute Assist. This program offers our members the option to set a limit on time and/or spend using their Absolute Rewards card.
To find out more refer to the Absolute Assist brochure located at the Absolute Rewards Desk or ask one of our friendly staff for assistance.
Responsible Gambling Customer Liaison
All our casinos have trained customer liaison representatives who can provide information or referrals to assist our guests who may be experiencing gambling related problems.
To find out more about responsible gambling, self-exclusion or where to get help; contact the Responsible Gambling Department or the Gaming Manager on duty at:
Self-Exclusion (Self ban)
Our casinos provide the option for a person to self-exclude (ban) themselves from our gambling facilities. Our staff provide sensitive and confidential support to customers who wish to self-exclude. There is no need to make an appointment, simply approach a security officer or a gaming manager and ask to be self-excluded. You will need to bring your photo identification with you.
If a person does not wish to come to the casino to self-exclude/ban themselves they have the option of having the exclusion processed at a nominated Gambling Help Service centre.
ECHO Making an informed decision brochure (For more information on Self-Exclusion)
The Star Self-Exclusion program
Getting Help Services
The Casinos promote a responsible approach to gambling and offer gambling for your enjoyment. Only you can decide how much time and money you want to spend on gambling at the casino. If you think you may have a problem controlling your gambling behaviour, please,
Think about your choices
Call Gambling Help
1800 858 858
Gambling Help Services are independently run and offer free, confidential support for individuals who are adversely affected by either their own or somebody else’s gambling behaviour. (available 24 hours).
Bet with your head not over it